Shipping Policy

At Motivafun, we are committed to delivering your order promptly and efficiently. Please review our shipping policy for details on order processing, delivery times, costs, and other relevant information.

Order Processing

  • Processing Time: Orders are processed within 1-3 business days after payment is confirmed. During high-demand periods or sales events, processing may take up to 5 business days.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
  • Order Changes: If you need to make changes to your order, please contact us within 24 hours. We cannot guarantee modifications once processing begins.

Shipping Times

  • Standard Delivery: Estimated delivery time is 7 days for most locations.
  • Maximum Delivery Time: In rare cases or for remote areas, delivery may take up to 21 days.
  • Delivery Delays: Please note that unforeseen circumstances such as customs delays, weather conditions, or carrier issues may affect delivery times.

Shipping Costs

  • Calculation: Shipping costs are calculated at checkout based on your location, order size, and weight.
  • Free Shipping: We offer free shipping on orders above a certain value. Check our homepage or promotions for details.

Order Tracking

  • Tracking Details: Once your order is shipped, you will receive a tracking number via email.
  • Tracking Link: You can use the tracking link provided in the email to monitor your shipment's progress.
  • Delivery Updates: We recommend checking the tracking information regularly for real-time updates.

Delivery Address

  • Address Accuracy: Please ensure that the shipping address provided is accurate and complete.
  • Address Changes: Once the order is shipped, changes to the delivery address cannot be made.
  • Undeliverable Packages: If a package is returned due to an incorrect address, the customer is responsible for additional shipping costs.

Customs, Duties, and Taxes

  • International Orders: Orders shipped internationally may be subject to customs duties, taxes, or other fees imposed by the destination country.
  • Responsibility: Customers are responsible for paying any customs or import duties. Motivafun is not liable for these charges.

Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours with photos of the damage for assistance.
  • Lost Packages: If your package is lost in transit, contact us, and we will work with the carrier to resolve the issue.

Contact Us

If you have any questions or need assistance with your order, please reach out to our customer support team at help.motivafun@gmail.com or Visit our Contact Page.

Thank you for shopping with Motivafun!